Privacy Policy.

Our commitment to privacy

Free State Curtain Parlour respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what information may be processed through this website and when you communicate with us.

Who is responsible for your information

Free State Curtain Parlour is the responsible party for personal information processed for its business activities.

Information we may process

• Information you provide when contacting us by email, telephone, social media or in person, such as your name, contact details, enquiry and project information.
• Technical information normally recorded when a website is visited, such as an IP address, browser type, device information, requested pages, dates and times, and referring pages.
• Information processed by third-party content on the website, including the embedded Google Maps service.

Why we process information

We may use personal information to:

• respond to enquiries and provide requested information;
• discuss, quote for and deliver products or services;
• operate, secure and maintain the website;
• keep appropriate business and transaction records; and
• meet legal, regulatory or contractual obligations.

We process information where you have consented, where it is necessary to take steps at your request or perform an agreement, where the law requires it, or where our legitimate business interests do not unjustifiably affect your privacy rights.

Sharing and international processing

We do not sell personal information. Information may be shared with trusted service providers that support our website or business, where reasonably necessary, or when required by law. Embedded services such as Google Maps may process technical information on servers outside South Africa under their own privacy terms.

Retention and security

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, to maintain appropriate records, or to comply with legal obligations. We use reasonable technical and organisational safeguards appropriate to the information we process. No internet transmission or storage system can be guaranteed to be completely secure.

Your rights

Subject to POPIA, you may ask whether we hold personal information about you, request access to it, ask for inaccurate information to be corrected or deleted, object to certain processing, or withdraw consent where consent is the basis for processing. Contact us using the details above to make a request.

You may also lodge a complaint with the Information Regulator (South Africa) through its official website at inforegulator.org.za.

Third-party websites

This website links to services and websites operated by third parties, including Google Maps, Facebook and Instagram. Their privacy practices are governed by their own policies, and we are not responsible for how those third parties process information.

Changes to this policy

We may update this policy when our website, services or legal obligations change. The latest version and its update date will remain available on this page.